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Press Release

1st Source Servall and ServiceBench® Announce Strategic Supply Chain Partnership

March 06, 2017

CENTER LINE, Mich., March 1, 2017 -- 1st Source Servall, one of North America’s leading distributors of service and repair parts, has announced its partnership with ServiceBench, a business management software systems provider, which will enable a direct web connection to the Servall parts distribution system. 


1st Source Servall customers will be able to quickly check parts availability, place orders and manage returns seamlessly from each repair service order minimizing the need of users to shop various web sites or make telephone calls, eliminating the unproductive processes inherent to these activities. 


The new service has been getting positive feedback and will enhance how Servalls’ service provider customers can access real time job status involving parts required for repairs right from the ServiceBench Cloud – based systems.


“Servall is very excited to participate in the ServiceBench integrated supply chain platform,” said Mike Mangan, executive vice president of 1st Source Servall. “This new connectivity enables us to automate and integrate our order and fulfillment processes into the software, enhancing our ability to better support the independent service network.  Delivering so many benefits in one fully integrated service and parts platform is an industry first and a big step forward in improving the experience of our mutual customers.”


"This new feature is a great step in an overall approach to help our users and clients deliver premier customer service by improving their first-time call fix rate, improving their onsite-service call schedules and managing hard-to-find and other critical parts needed for product repairs,” said Louis Rose, vice president of ServiceBench.”

MEDIA CONTACT:

Mike Mangan

1st Source Servall

mike.mangan@1stservall.com

6761 E 10 Mile Rd.

Center Line, MI 48015

Founded in 1929, 1st Source Servall (www.1stservall.com) is a third-generation family-owned and operated distributor of appliance parts. Its corporate sales, marketing, and call center operations are located in Depew, N.Y., along with a store branch which serves both the public and WNY appliance repair businesses. 1st Source Servall also operates store branches throughout the Midwest, Southwest, Southeast and Northeast and is the country's second-largest distributor of appliance parts. For more information visit www.1stservall.com  


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